Conference Programme

Day 1: 2nd November 2011
09:00 - 09:30
Registration in the Ashes suite adjacent to the 1st floor exhibition area - Conference bags are sponsored by Hogia

Tea & Coffee served in both exhibition areas
09:30 - 11:00
India room

Morning Plenary: A new era of travel

Welcome
Peter Stonham, Chairman, Landor LINKS
Mark Cartwright, Director, RTIG INFORM

Keynote speakers and discussion
Brian Souter, CEO, Stagecoach
Norman Baker, Undersecretary of State for Transport
Tom Steinberg, My Society
11:00 - 11:30
Tea & Coffee served in the main exhibition areas
11:30 - 13:00
India room

Payment Technology

Chair Adam Smith, CEO, sQuidcard

Mobile Smart Ticketing - NFC, progress & Key challenges
Simon Wingrove, Head of Ticketing, Everything Everywhere

NFC in Transport for London
Brian Dobson, TfL

Contactless Payments in Transit
Mike Cowen, VP Product Management, PayPass Europe, MasterCard

Innovation for the retail and transit sectors
Stuart Price, Senior Product Manager Transport Sector - Barclaycard Payment Acceptance



John Major room

Information and Integration

Chair Mark Cartwright, Director, RTIG INFORM

Integrated Journey Planning for a Smarter City: Travel Hub
Chris Cooper, Travel & Transport Industry Architect, IBM

Passenger Transport Systems - The Integrated, Interoperable Future
Michael Hart, Head of Sales, Vix

New Delivery Channels for Real-Time Information
Tim Johnson, Product Manager, Trapeze PTI

IP based communication in Public Transport IP-KOM-OeV - A German Research & Standardisation Project
Berthold Radermacher, Association of German Transport Companies(VDV)
Pakistan room

The Journey Experience

Chair Paul Salveson, Railway Doctor

What do Passengers Really Want & Need?
Anthony Smith, Chief Executive, Passenger Focus

Technology and the Travel Experience
Dr Juliet Jain, UWE Centre for Transport and Society

Improving the Interchange experience
John McNulty, Head of Interchange, Transport for London

The Journey Experience - The effects of NFC
Dr Neil Garner, CEO & Founder, Proxama
13:00 - 14:30
Lunch served in the England suite's main exhibition areas - Sponsored by INIT

During lunch there will be a free panel discussion in the India room hosted by Martin Briggs of Frost & Sullivan. The World of Travel in 2020. Other speakers will include;-

Chris Cooper of IBM
Chas Ball of Carplus
Mark Cartwright of RTIG INFORM
Anthony Smith of Passenger Focus

All conference and exhibition attendees are welcome to attend, though space is limited.

14:30 - 16:00
India room

Customer Relationship Management

Chair Peter Stonham, Landor Links


Customer Relationship Management and the role of Loyalty Programmes
Elaine Rosscraig, Stagecoach

Capturing more Value and Income from Informed Travel Choices
Derek Halden, Civil Engineer, DHC

FixMyTransport: the challenge and opportunity of unofficial channels
Tom Steinberg, My Society

How the air travel industry is using mobile to drive passenger experience across the entire journey
Mike Atherton, CEO, Mantic Point Solutions
John Major room

Joined-Up-Policy

Chair Nick Ilsley, Chief Executive at Transport Direct

A panel of speakers from the DfT will consider a framework for future mobility provision

Panelists include;-

Nick Illsley
Claire Schlinkert
Will Walker

Topics covered will be;-
Localism
Smart Ticketing
Transparency
Rail
End-to-end journey information
Pakistan room

Multi-Modal Thinking

Chair Robin Pointon, Managing Director, Go Travel Solutions

Car Clubs - Developing the synergy with public transport to provide a convincing alternative to private car ownership
Chas Ball, Chief Executive, Carplus

Stop demonising Cars
Ali Clabburn, Managing Director, Liftshare.com

car2go: An Intra & Intermodal Urban Mobility System
Tom Morrison-Jones, UK Project Feasibility Manager, car2go
16:00 - 16:30
Tea & Coffee served in the main exhibition areas
16:30 - 18:00
India room

Connectivity: Harnessing the technology for better passenger transport

Chair John Austin, Austin Analytics

NextCity - The Future of Passenger Transport
Martin Howell, Worldwide Marketing & Communication Director, Cubic Transportation Systems

iMobility: FutureVision
Dr Muna Hamdi Leader of IMobility:FutureVision Group

'On Bus Over the air Communications' - The Future of Passenger Transport
Gary Wilson, UK Systems Manager, Parkeon
John Major room

Pricing, Yield Management & Capacity Optimization

Chair Mark Cartwright, Director, Centaur Consulting

Winning in Revenue Management
John Fuggles, Regional Director, JDA

How being "smart" can make you money - the airlines have done it and now you can!
Ian Leonard, Client Director, Travel & Transport Industry, IBM

Demand and capacity management in air transport infrastructure: some lessons learnt
Kevin Tucker, Helios
Pakistan room

The International Approach to Service & System Design

Chair Peter Warman, Director, Warman Consulting

Pubtrans - The Scandinavian Appoach to Integration
Gary Umpleby, General Manager, Hogia

A Czech Approach to Smart Public Transport
Marek Scerba, Transport Research Centre (CDV)

How service delivery is improved at US transport systems by implementation of Intelligent Transport System features
Stephen Bennett, Vice President & Managing Director, Clever Devices
18:00 - 19:15
Drinks Reception held in the England suite
19:30 onwards

Networking Dinner

Held at Aqua Brasserie.
Day 2: 3rd November 2011
09:00 - 10:00
Registration in the Ashes suite

Tea & Coffee served in both the Ashes and England suite exhibition areas
10:00 - 11:00
India room

Morning Plenary: Sharing International Perspectives

Welcome
Peter Stonham, Chairman, Landor LINKS

Morning Keynote
Kenneth Lin, Parsons Brinkerhoff U.S.A.
Nathalie LECLERC, Intermodes, Brussels
Other panelists to be confirmed
11:00 - 13:30
Tea & Coffee served in the main exhibition areas
11.30 - 13:00
India room

Payments Technology

Chair Tim Rivett, Head of Information Technology, SYPTE

Mticketing - Concept to Reality
Ben Whitaker, CEO, Masabi

Smartcard Ticketing and PTE/Metro's Experiences
John Henkel, Director of Passenger Services, Metro

The Evolution of Mobility Solutions using M2M - Network Evolution, In-country and global roaming, Mobile Payments and other value-added services
Max Croot, Business Development Manager, Vodafone Global Enterprise



John Major room

The Journey Experience

Chair Peter Warman, Peter Warman Consulting

Designing for Customer Delight
Ray Stenning, Design Director, Best Impressions

Designing the Future Station
Richard Watts, Project Manager, Lancashire County Council & SusStations

A Politician's Perspective
Cllr Shona Johnstone, Cambridgeshire Guided Busway

Economic, social and environmental benefits of cross-border intermodality
Nathalie LECLERC, Intermodes
Pakistan room

Information and Customer Communication

Chair Peter Stoner, Traveline

Online and Onboard - Train and Bus/Coach Wi-Fi As a Platform for New Services
Peter Kingsland, Icomera

How to create beautiful and effective public transport publicity material in seconds
Peter Miller, MD, ITO World

Live Information to Generation on the Move
Anne Marie Alexander, Sales Director, mxData
Olivia Biviano, Business Development Manager, mxData
13:00 - 14:30
Lunch served in the England suite exhibition area - Sponsored by Cubic Transport Systems

During lunch there will be a free panel discussion in the India room hosted by Heather Allen of TRL. The World of Travel in 2020. Other speaker will be;-

Alaric Lester of TRL
Gavin Jackman of TRL
Mark Fell of Transport & Travel Research Ltd

All conference and exhibition attendees are welcome to attend, though space is limited.
14:30 - 16:00
India room

Multi-Modality

Chair Peter Stonham, Chairman, Landor LINKS

Bringing Taxis into a mobility mix
Kris Beuret, National Association of Taxi Users

Bringing Bike Sharing & Bike Hire Schemes into the Mobility Mix
Laurent Mercat, Managing Director, Smoove SAS

The Social & Business Benefits for an Effective Multi-Modal Offer
Heather Allen, Director Sustainable Transport, TRL

Winning the Benefits of Rail and Coach Collaboration
Maurice Duckworth, First Travel Solutions

John Major room

Information - bringing clarity to complexity

Chair Mark Cartwright, Director, RTIG INFORM

Providing High Quality Information for Transport in London
Simon Reed, Technical Service Group, London Buses within Transport For London (TfL)

Coordinating Web Information for the Railways
Jason Webb, Head of Online Services, National Rail Enquiries

The New Transport Paradigm - using public networks for 'crowd sourced' data
Nick Bromley, Portfolio Programme Manager, TfL

Pakistan room

The Journey Experience

Chair Richard Watts, Lancashire County Council & SusStations

Special Needs Transport...Responding to the Challenge in the Real World
Dale Howarth, Business Development Director, Logical Transport

The Future of Passenger Transport - The Need for Accessibility, Support Staff & Support Staff Training
John Welsman, Transport Policy Officer, Guide Dogs for the Blind

Travel and Money - Can't see what all the fuss is about
John Worsfold, Senior Accessibility Specialist, RNIB
16:00
Event close

Event organised by:

Sponsored by:

Media partners:

Supported by:

Landor LINKS
Hogia
EU Rail Mag: Business and technology BRTuk CILT
Mobility, The European Public Transport Magazine
Intermodes

Presented by:

Local Transport Today
PTEG
Init
New Transit
Parking Review
New Transit
10% Club
Travelline
Smart Card Networking Forum
Mobius
RTIG Inform
Logon

...and many more



Exhibitor queries, contact Matt Knight l matthew.knight@landor.co.uk l 020 7091 7969
Conference enquiries, contact Tamara Blair l conferences@landor.co.uk l 020 7091 7865

Home l About Travel 2020 l The 2020 Vision l News Releases
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Published programme subject to change
*During the lunch breaks, transport consultants TRL and Frost & Sullivan will host free-to-attend panel discussions about the future of passenger travel. Open to all delegates and attendees.

Travel 2020 © Landor LINKS Ltd. 2011

iPhone Application is a screenshot of Edinbus. Used with permission.
Details of EdinBus are available at http://gordonchristie.com/­edinbus/­
Electronic signs with Travel 2020 provided by Hanover Displays.
Pedestrian tracking software screenshots provied by DILAX.


2-3 November 2011
Travel 2020 Exhibition and Conference
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Kia Oval, London

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