|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
|
Registration
Tea & Coffee served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Morning Plenary: The issues which are changing passenger transport
Welcome
Simon Reed, TfL
Morning Keynote
Norman Baker, Undersecretary of State for Transport
Nick Illsley, Chief Executive, Transport Direct
Jeremy Acklam, Managing Director, Quno Ltd |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Morning break
Tea & coffee served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Harnessing technology for enhanced passenger information Part 1: Creating System Frameworks
Presented by RTIG Inform
Countdown II: London's new passenger information system
Silke Elvery, TfL
The European perspective
Jens Mullak, INIT
The Challenges for the smaller authority
Babar Malik, Atkins & Speaker from Slough BC
|
|
|
Passenger management, customer service and the journey experience: A new paradigm is arriving
Pioneering contactless payments: Nice case study
Dominique Descolas, Director, Ticketing, Veolia
A Ticketing Revolution in the making: the view ahead
Ben Whitaker, Masabi Limited
Opportunities London 2012 brings for redefining how we manage passengers
Graham Bodman, ATOS Origin |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Lunch
Buffet lunch served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Discovery, access, interchanges and support: Effective passenger guidance
Presented by RTIG Inform
Rail Communications Technology: Learning from Other Transport Modes
Farha Sheikh, DfT Rail Systems
I'm busy, Help me! - The provision of personalised mobile information services to help me get the most out of my trip
Mike Atherton, CEO, Mantic Point
Traveline's current and future use of technology to deliver passenger information
Paul Everson, Business Group Manager, PTI, Trapeze
|
|
|
Passenger management, customer service and the journey experience 1
Meeting customer needs
Elaine Rosscraig, Head of Customer Insight, Stagecoach UK Bus
Open platform and passenger infomations - what the future holds
Mark Fell, TTR and CIVINET UK and Ireland Network
Total journey solutions: Making passenger transport more effective by combining with travel demand management measures
Dr Colin Black, founder of Contemporary Transport
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Afternoon break
Tea & coffee served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Transaction and payment systems for 21st century mobility
Presented by RTIG Inform
Tomorrow's smart and integrated ticketing
Michael Leach, CEO ITSO
Getting consumers on board - Successful adoption of new technologies
Simon Goodale, Data Cash
Larry Breen, Concept Data Technologies
Connecting and delivering ticketing and real time passenger information
Kevin Short, Chief Executive, uTrack.com
Integrating travel & local retail: the HometownPlus project
Derek Halden, Co-Founder of HometownPlus, and Director, The Derek Halden Consultancy
|
|
|
Safety and security for passengers staff and systems
Controlling the Railway Environment
Andrew Trotter, British Transport Police
Using Technology to Reduce Public Transport Crime
Julian Westwood, Merseytravel
Identity Theft and Fraud Prevention in the Transport Services
David Froud, Director, Delivery - EMEA, Trustwave
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Networking drinks
Wine, beer & soft drinks served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Registration
Tea & Coffee served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Panel session:
Perspectives on the travel revolution: The passenger, the providers and the market: A new framework for delivery
Chair: Mark Cartwright, General Manager, RTIG - Inform
The Technologists
Mike Schofield, Director at Atkins and Chairman of ITS(UK)
The Researchers
Philip Blythe, Professor of Intelligent Transport Systems, Newcastle University
The Liberated Customers
Tom Steinberg, mysociety.org |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Morning break
Tea & coffee served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Harnessing technology for enhanced passenger information: Part 2
Understanding the national public transport picture
Tim Stamp, DfT Statistics:Travel
The Integrated Transport Authorities task: learning, planning, delivering
Tim Rivett, Head of Information & Technology, SYPTE
The economics of passengers
Tony Duckenfield, Head of Insight, Steer Davies Gleave
|
|
|
The data revolution - What it means for passenger transport
It's the data stupid!
Jeremy Acklam, Managing Director, Quno Ltd
Innovative Uses of Open Source Data for Public Transport
Razia Ahamed and Richard Russell, Google Transit
The London Datastore - freeing data, making it useful, improving society
Emer Colman, Assistant Chief Executive, Barnet Council |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Lunch
Buffet lunch served in the exhibition
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Understanding your customers to create new relationships
Chair: Alex Warner, Managing Director, Greyhound UK
Emotional engagement with the brand
Chris Garthwaite, Founder & CEO, CGA Consulting
What passengers really want from transport
David Sidebottom, Bus Passenger Director, Passenger Focus
Social Networking - using Facebook to keep in touch with customers
John Austin, Austin Analytics |
|
|
Passenger Management, customer service and the journey experience 3: Customer accessibility
Chair: Robert Crawford, Director of Client Service, Insititute of Customer Service
Independent Travel via Choice, Control & Confidence
Dominic Lund-Conlon, Principal Development Officer, Essex County Council
How people with visual impairments want to travel
Carol Thomas, Access and Inclusion Manager, Guide Dogs for the Blind Association
Accessible journey planning for London 2012
Jonathan Shewell-Cooper, ATOS Origin
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
